Question 1

How accurate is the parser?

Accepted Answer

On supported providers (400+ templates), accuracy is 99.5%+ across line items, totals, and meter reads. For unknown providers, the AI fallback runs at ~94% and flags low-confidence rows for review — we then ship a deterministic template within 24–48 hours.

Question 2

What file types do you accept?

Accepted Answer

Native PDFs, scanned PDFs, and photos of bills (JPG, PNG, HEIC). We OCR scans and photos automatically. Max 25MB per file, up to 1,000 files per batch.

Question 3

Which countries do you cover?

Accepted Answer

United States, United Kingdom, and Australia for electricity, gas, water, sewer, internet, and waste. New regions ship quarterly — contact us if you need coverage outside these.

Question 4

How long does a parse take?

Accepted Answer

Average 2.4 seconds per bill on supported providers. Batches of 1,000 typically complete in 3–8 minutes depending on file sizes and PDF complexity.

Question 5

How do I get my provider added?

Accepted Answer

Sign up, upload a sample bill, click 'Request template'. We ship the first version within 24–48 business hours — free on Growth and above, otherwise $49 flat.

Question 6

Can I export to my data warehouse?

Accepted Answer

Yes. Direct push to Snowflake, BigQuery, Redshift, and Postgres. Or use webhooks + the REST API to wire into anything.

Question 7

Is my data secure?

Accepted Answer

AES-256 at rest, TLS 1.2+ in transit, SOC 2 controls, GDPR-aligned, configurable PDF retention (down to 24 hours), regional data residency in US, EU, AU. Full details on /security.

Question 8

Do you have a free plan?

Accepted Answer

Yes. 100 bills/month free, no credit card. Includes all formats, all providers, and the full API.

Question 9

What payment methods do you accept?

Accepted Answer

Card, ACH, SEPA, and BACS via Paddle (our Merchant of Record). Enterprise invoicing on NET 30 terms.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. Monthly plans cancel at the end of the billing period. Credit packs never expire. No long-term contracts unless you choose annual.

The short version